Privacy Policy
Privacy Policy
At Heiven, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you shop at heiven.co.za.
Information We Collect
When you place an order or create an account, we collect personal information such as your name, email address, shipping address, phone number, and payment details. Payment information is processed securely through our payment providers and is never stored on our servers.
How We Use Your Information
- To process and fulfil your orders
- To send order confirmation and shipping updates
- To respond to your queries and provide customer support
- To improve our website and product offering
- To send you marketing emails, only if you have opted in
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers (such as courier companies and payment processors) solely to fulfil your order.
Cookies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can disable cookies in your browser settings, though this may affect some site functionality.
Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at heiven.co.za@gmail.com.
Data Security
We take reasonable precautions to protect your data. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our site constitutes acceptance of the updated policy.
Last updated: May 2026