Simply browse our collection, add your desired items to the cart, and proceed to checkout. You'll receive an order confirmation email as soon as your order is placed. If you experience any issues, contact us at Heiven.co.za@gmail.com.

We begin processing orders quickly, so changes or cancellations must be requested within 1 hour of placing your order. Please email us immediately with your order number and we'll do our best to assist.

Yes. A confirmation email is sent to the address you provided at checkout. Please check your spam or junk folder if you don't see it within a few minutes.

We currently ship across South Africa. We're working to expand our delivery reach — stay tuned for updates on international shipping.

Standard delivery within South Africa typically takes 3–7 business days depending on your location. Major metros tend to receive orders faster. You'll receive tracking information once your order has been dispatched.

Once your order ships, you'll receive a tracking number via email. Use this number on our courier's website to follow your parcel in real time.

We accept returns within 14 days of delivery for items that are unused, unworn, and in their original packaging. Sale items and personalised products are non-refundable. Please contact us before sending anything back.

Email us at Heiven.co.za@gmail.com with your order number and reason for return. We'll guide you through the process and provide return instructions. Exchanges are subject to stock availability.

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method. We'll notify you by email once your refund has been issued.

We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are processed securely in South African Rand (ZAR).

Absolutely. Our store is built on Shopify, which uses industry-leading encryption and security protocols to protect your payment information. We never store your card details.